Stark Family Health CenterPatient resources
Plain answers to the questions our front desk hears most. For anything else, call us or message the front desk.
How do I make, change, or cancel an appointment?
Call (330) 497-2700 during office hours, Monday to Friday from 8 AM to 5 PM, and our staff will schedule you. You can also request an appointment through the patient portal, or start a request with our front desk assistant any time and the office will follow up.
If you cannot make an appointment, please let us know as early as you can so we can offer the time to another patient.
How do I request a prescription refill?
The fastest way is through your pharmacy. Ask them to send the request to our office electronically. You can also call us, send a message through the patient portal, or leave a refill request with our front desk assistant.
Please allow a couple of business days for refills. Refill requests left after hours are reviewed on the next business day.
What if I need care when the office is closed?
As a Privia Health practice, our patients have access to Privia's virtual clinic 24 hours a day, 7 days a week, through the myPrivia app and portal.
For urgent concerns that cannot wait, go to an urgent care. For emergencies, call 911.
Which insurance plans do you accept?
We accept most major insurance plans, including Medicare and Medicaid. Coverage varies by plan, so please call our office to confirm that we accept yours before your first visit.
Bills can be paid through the patient portal.
I am a new patient. What should I bring?
We are accepting new patients of all ages. Bring a photo ID, your insurance card, and a list of your current medications, including doses. If you have records from a previous doctor, ask them to fax those to (330) 497-2737.
Call us and our front-office staff will walk you through the rest.
How do I get medical records sent, or send a referral?
Call us at (330) 497-2700 to request records. Other providers can fax records and referrals to our office at (330) 497-2737.
What is the patient portal?
Our patients use the Privia patient portal and the myPrivia mobile app to message the office, view visit summaries, manage appointments, and pay bills, from anywhere.
What can the front desk assistant do?
Mainline is our automated front desk assistant. It can answer questions about hours, directions, and parking, take a refill or appointment request, and leave a message for our staff. It works around the clock, on this site and on our phone line when the office is closed.
It is not a clinician and does not give medical advice. To look up anything about your own care it will first verify you with a code sent to the phone number we have on file. If anything you describe sounds like an emergency, it will ask you to call 911.